Refund policy

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. If it has been worn it will not be accepted. We do not accept returns on made to order items Eg: Customised stab vest sizing, or design.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
We are not required to provide a refund or replacement if you
change your mind. But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• Has a problem that would have stopped someone from
buying the item if they had known about it
• Is unsafe
• Is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.
If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement. Response Wear Pty Ltd will issue a replacement of the product with the same or similar item based on stock and after consultation with the customer.
Please keep your proof of purchase—e.g. your receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 business days of receipt of goods at our location, sometimes sooner.

Made to order refund policy
Made to order items (Stab vest) are not refundable due to change of mind. Refunds are only available if they do not meet the quality guidelines set out by Australian fair trading laws. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@loadbearingvest.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they have a problem as outlined in our returns policy.

Made to Order items delivery schedules

Unless in stock, there is an approximate turnaround time of approximately 5 to 6 weeks for stab vest or out of stock items, from placement of a confirmed order, however from time to time this may be extended due to unforseen circumstances. Eg: International shipping delays, custom orders, volume purchases. Customs delays, covid 19 pandemic related delays. circumstances beyond our control (Eg: Held in customs for clearance) Please do not place an order if you require an out of stock product urgently. Please contact us to confirm before placing an order.

Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@loadbearingvest.com.au and return your item/s to: Parcel locker 1013382606, Shop 11 7-27 Cayuga Road, Nerang, Queensland, Australia, 4211

Shipping
To return your product, you should mail your product to: Parcel locker 1013382606, Shop 11 7-27 Cayuga Road, Nerang, Queensland, Australia, 4211

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. if the item is out of stock please allow 4 to 6 weeks for a replacement vest.

If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We cant guarantee that we will receive your returned item.

Warranty

Our products are covered by the manufacturers warranty on products, which may vary dependent on the item.

Our Clothing warranty

If the fault is caused by misuse, accident or normal wear-and-tear we are not obliged to provide a refund or replacement. Our general load bearing vest and outer stab vest are covered by a 12 month warranty on faults. Our warranty does not cover acceptable wear and tear such as tears, rips, broken zips (Unless faulty when purchased)

You must send us a warranty claim via email and we will then send you an authorisation to send the product back if required. We are an online business and therefore all products must be shipped back to us as we do not have a physical store for returns.

Electrical and electronic devices.

This warranty does not apply to any product that has damaged due to misuse: improper use or installation by an unqualified installer or certified auto electrician, excessive voltages, wrong wiring, or circuit protection, or any other false installation and maintenance. LOAD BEARING VEST AUSTRALIA assumes no liability for any incidental or consequential damages, expenses incurred in removal or re-installation, expenses for packaging, handling, and shipping, or the cost of special access equipment.

If you items are faulty under normal use, please provide us with pictures or videos of the item/s, we will ship the replacement back to you as soon as possible. Shipping cost for back to you are paid for by Load bearing vest Australia if your claim is accepted.

Electronic products, lighting, cameras, vehicle warning products.

Damage or problems or unsatisfactory performance caused to the equipment by faulty or incorrect external electrical wiring, incorrect power supply, voltage fluctuations, over voltage transients or electromagnetic interference not originating within the equipment.
b) Damage or problems resulting from incorrect or poor installation.
c) Damage or problems caused by the use of an accessory, component or equipment not supplied by Load bearing vest Australia
d) Damage or problems caused by storm, fire, flood, vandalism, misuse, negligence, Acts of God, earthquake, war, vermin, foreign matter entering the equipment (e.g. dirt and moisture) or any other outside agency. Unless items are sold as being a waterproof product.
e) Damage or deterioration to the external surfaces caused by normal weathering or corrosive atmospheric conditions.
f) Any costs or additional labour associated with gaining acceptable service access to equipment installed in restricted or unsafe (e.g. high) locations.
g) Freight charges (including insurance) or travelling cost for repairs performed outside the area normally serviced by Load Bearing Vest Australia or a repair agent authorised by Load Bearing Vest Australia
h) Equipment which has been installed in a transportable or mobile application (e.g. caravan or boat).
i) Equipment which has been re-installed in a transportable or mobile application (e.g. caravan or boat).
j) Equipment which has been removed and re-installed
k) Any consumable item (e.g. batteries) supplied with the equipment unless the item is shown to be defective at the time of purchase